Unfortunately, this must be done on a recipient-by-recipient basis instead of a blanket whitelist for all of Earthlink or Mindspring. It took multiple hours explaining the problem to several level 1 and 2 support techs before getting someone who conceded that this particular rejection message is more of a catch-all for them when they don't have a more direct bounce message for a specific problem.Īccording to them, the workaround is to have the recipients request a whitelisting of our domain. So, like all diligent admins, I contacted Earthlink directly about this. This has been verified by multiple online verification tools. Now, we have a legitimate PTR record for all of our sending IP addresses, and it's properly formatted to match the sending domain. Additionally, it offers Web hosting and VoIP services.I started having a problem about 3-4 months ago where email from one of our domains bounces to both Earthlink and Mindspring addresses (but not ATT or Yahoo, strangely enough) with a reverse DNS (PTR) lookup error. The company provides several different kinds of connections, including dial-up, cable and DSL. 'Coincidence or dastardly conspiracy?'Īs an ISP in Atlanta, EarthLink serves an estimated 2.8 million subscribers in the United States.

'EarthLink down on Earth Day,' pondered tweeter QuiCacet. We need updates (and your phones aren't working).' 'You may need a Twitter page of your own. 'Wake-up call to EarthLink,' wrote meechybee. Needless to say, most of the tweeters were not particularly happy with the situation. EST, the company says that power has been restored to the area and that it is working on getting its impacted customers back online.ĮarthLink users first started reporting problems with their EarthLink e-mail accounts on Twitter at around 10:30 a.m. Earthlink says that the crash occurred due to a power outage at its facility in Pasadena, Calif.

Pronlems with earthlink email